Frequently Asked Questions
Everything you need to know about your VOESH spa experience.
Are VOESH products vegan and cruelty-free?
Yes, all VOESH products are 100% vegan and cruelty-free. We never test on animals and ensure our ingredients are ethically sourced and free from animal-derived components.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping times vary by location.
What is your return policy?
We want you to love your spa experience. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund, excluding shipping costs.
Do your products contain parabens or phthalates?
No. We follow a clean beauty standard. All VOESH products are formulated without parabens, phthalates, sulfates, or any other harsh chemicals that could irritate the skin.
Can I track my order after it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer professional or wholesale accounts?
Yes, we offer specialized pricing for salon professionals and bulk retailers. You can apply for a professional account through our dedicated 'Pro' portal on the website.